Archive for the ‘Modeling Behavior’ Category
Just a nugget for you this busy week, prompted by a client email I received.
The client wanted follow-up material, aids, activities, or any other way to make training stick.
While those things have their place, the absolute best way to make any training stick is this: use it. Here are modified excerpts (the message was specifically about DiSC, but the lessons can be generalized) from my response to the client email:
The most effective — and, conveniently, most efficient — way to keep training alive is this:
The manager/team leader refers to the training a lot. He/she actively looks for moments or occasions to point out the way the training informs a situation.
The leader starts by doing this mainly in a self-deprecating way, then gradually moving to using it in positive ways with the team, then incorporates it into feedback. The humble self-reference must continue throughout.
The only way to keep any training alive is to use it. And the leader sets the pattern.
If there is a manager or team lead out there who is saying “Doggone it, these people aren’t using that stuff I had the trainer teach them.” AND that leader is not referring to it or setting expectations for it to be used in team performance communication, then additional resources will be of limited value. The trainer (could be you!) might be the one to hold the team leader accountable in this regard.
If your team ever complains that “This stuff isn’t sticking,” then ensure that it’s being talked about and incorporated, and that there are standards for this, and that those standards are regularly communicated. It works.
Sarah and Alan talk about a technique to cut down on passive-aggressive and/or sarcastic speech from the people around you.
Related post: Ignore the Tone
Jayson and Alan discuss: Sometimes leaders need to walk the fine line between consistency and flexibility.
Sarah and Alan take last week’s conversation on modeling versus delegation and go deeper. But just a bit.
Related Post: Delegation vs. Modeling
While leaders need to develop people by delegating and coaching, they also need to demonstrate the commitment and work they expect from their team. Tabby and Alan talk about this balance.
Related post: Modeling primer
Jayson and Alan discuss sarcasm, and the way it keeps people guessing. Effective leadership needs to be clear, and be respectful, and there are ways to have a sense of humor that don’t involve sarcasm.
Matt shares the Quantum Apology Model with Alan; the AAMR method helps leaders – and anyone – apologize with sincerity and grace in order to improve positive relationships and move forward from conflict or misunderstanding.
Leaders avoid saying things that shut down discussion and communication; some of these are obviously intended to do this, so using them can damage your credibility also.
Here are some examples:
“…Enough said.” or the colloquial “‘nuf said.”
“Last time I checked,” followed by something like “this was still a free country.”
“No offense, but…”
A great alternative to the last one is “yes, AND” or, “maybe… it is ALSO true that…”
In your next give-and-take – especially if it’s heated – ask yourself (or put on a sticky note in front of you):
“Is my language shutting down the conversation, or keeping it open?”
And remember to sometimes just say “I don’t know – what do YOU think?”
It’s cliche to mock the “do as I say, not as I do” leadership failure. That’s because Read the rest of this entry »
Does it go without saying that leaders must have integrity? If so, sorry. Just a couple of weeks ago, a manager was telling me about having to let a seemingly great hire go. Seeing my surprise, she looked me in the eye and said Read the rest of this entry »
“Samantha, please reinstate the afternoon tea and coffee cart for the residents, starting in November.”
Samantha [delivered with sarcastic tone and an eye roll] : “Well, sure, why not. Last time we tried it, Read the rest of this entry »