Group Dynamic

How are the New Year’s resolutions coming?  How about any commitment to self-improvement?

A helpful idea that’s quite simple (it almost seems silly to write about it) is the  Read the rest of this entry »

There are scientists and psychologists who report that the most powerful expression in the human repertoire is the smile.

When there is work to be done, and we’re “all business,” we might forget the power of the smile.  Not just to transmit our happiness, but to Read the rest of this entry »

In an earlier post, I wrote of the value of picking up the phone to ask for help, information, or other assistance from fellow professionals.

What do you do when you get that call?

Share.  Abundantly.

In my former Read the rest of this entry »

Yesterday, while working in my home office, workers from a local store came to install a new appliance.  I overheard a shocking conversation that struck me as inappropriate.  I selected a typical excerpt, and posted it on my personal Facebook page to see what conversation would ensue.  I was not disappointed. This was an interesting exchange that touched on Read the rest of this entry »

As promised, this week’s blog is inspired by Veteran’s Day last week.  These are two stories of veterans that I told at a local Memorial Day service this year.  What’s the lesson?  There may be more than one, but let’s lift humility out of this.  No war hero brags; in fact, they share the credit with others.  If these guys can share the credit for these accomplishments, surely we Read the rest of this entry »

This week, five posts that will help you understand the value of great customer service, everyone’s role in it, and some ideas Read the rest of this entry »

It was fun to add the Facebook “like” button to the blog to see if anyone really liked the posts…

So, here are Read the rest of this entry »

It’s summer!  Summer is a very busy time for me, personally and professionally.  I originally planned to take the blog on hiatus, but there are too many people who are counting on it every Wednesday, which is great!  So, to balance out the demands, here’s the summer plan: Read the rest of this entry »

What does this make you think of the W.H.S. Drumline?

We are all ambassadors of every organization that we are a part of. Whether it’s our family, our workplace, our house of worship, our service club, our band, our athletic team, or our city/state/country, we are always “representing.”

There’s a place in my town that serves food.  Lots of people eat there. I don’t. Here’s why: Read the rest of this entry »

Something that strikes most visitors to Walt Disney World is how “nice” of a place it is. It’s very clean. The employees are called “cast members” because they’re playing a role and they have a reputation for great service and friendliness. Everyone knows that.

But there’s another unique element present at Disney World that is seemingly beyond Read the rest of this entry »

Last week, we covered the first four of nine simple things that an aspiring leader can do in order to stand out.  Here are five more – I’m anxious for your opinions!

1) Whenever possible, Read the rest of this entry »

In preparation for a breakout session at an upcoming conference, I developed a list of ten things a leader can do to stand out and get noticed.  Not in a “look at me!” kind of way, but in a way that will help the leader connect more to others, and to enable others to connect as well.

While all ten pointers are applicable to all potential leaders, there are four that newer, more fast-paced leaders, might relate to more than the experienced.  So, those four this week, the rest next week.  Here we go: Read the rest of this entry »