Archive for the ‘culture’ tag
Effective Leaders get Everyone in the “Right Seat”
When I read the (rightly) popular Good to Great, I found myself agreeing with nearly everything in principle, but thought that some concepts were a little too idealistic for a small- to mid-sized organization. Massive businesses, like his examples, have more luxury to move people around, for example.
That’s why I had a touch of a problem with Read the rest of this entry »
Insecurity is Unbecoming of a Leader
Everyone has moments, or even periods, of insecurity.
Situation One:
Once, about 15 years ago, I was struggling to Read the rest of this entry »
Customer Service Top Five + One
This week, five posts that will help you understand the value of great customer service, everyone’s role in it, and some ideas Read the rest of this entry »
Most “Liked” – Top Five + One
It was fun to add the Facebook “like” button to the blog to see if anyone really liked the posts…
So, here are Read the rest of this entry »
My letter to the editor about Sunday’s article on the Education Summit…
In response to that article,
I wrote this:
The Governor was spot-on in Sunday’s Register when he points out that “passionate and self-motivated” teachers are best — research backs that up, too — and that those things are “not easy to measure or reward.”
It’s okay that Read the rest of this entry »
Stories – Top Five + One
Everyone loves stories. Stories inspire and motivate and help things “stick” so much better than facts, data, and research findings. Read the rest of this entry »
Two Leadership Checklists
Some of us enjoy the tidy list. Nice to have as a touchstone, though if we’re serious, we’ll dig deeper. Regardless, here are two for your consideration.
The first is seminal for me – Read the rest of this entry »
Everyone’s in Marketing?
What does this make you think of the W.H.S. Drumline?
We are all ambassadors of every organization that we are a part of. Whether it’s our family, our workplace, our house of worship, our service club, our band, our athletic team, or our city/state/country, we are always “representing.”
There’s a place in my town that serves food. Lots of people eat there. I don’t. Here’s why: Read the rest of this entry »
What three things make the biggest difference? (part three)
This week, we look at the third concept of “the big three.”
This is not new ground for this blog, and I’d encourage you to check out related posts:
Effective Feedback is About the Future
Leaders Model the Behavior they Expect
Attitude is not everything. Listen to Batman and focus on behavior…
What’s the Magic trick used to control Disney guests?
When addressing anything, be specific. Most importantly, make it be about the behavior, and the outcome.
The outcome is important because Read the rest of this entry »
What’s the Magic trick used to control Disney guests?
Something that strikes most visitors to Walt Disney World is how “nice” of a place it is. It’s very clean. The employees are called “cast members” because they’re playing a role and they have a reputation for great service and friendliness. Everyone knows that.
But there’s another unique element present at Disney World that is seemingly beyond Read the rest of this entry »
My other favorite equation…
T=r+d
…where T is “trust,” r is “reliability,” and d is “delight.”
I attended EntreFest 2011, and one of the best sessions I attended was Read the rest of this entry »
Effective Leaders Stand Out (part one)
In preparation for a breakout session at an upcoming conference, I developed a list of ten things a leader can do to stand out and get noticed. Not in a “look at me!” kind of way, but in a way that will help the leader connect more to others, and to enable others to connect as well.
While all ten pointers are applicable to all potential leaders, there are four that newer, more fast-paced leaders, might relate to more than the experienced. So, those four this week, the rest next week. Here we go: Read the rest of this entry »
